Student Uniform Ordering Information

Ordering Your Student Uniforms

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Welcome to Castle Uniforms! We're excited to assist you throughout your educational journey and beyond.

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Step 1: Access Your Program Store

Visit our Student Ordering Portal and click "Group Sign In" located in the upper-right corner of the page.

Your instructor or program coordinator will provide a unique group code that grants access to your program's required uniforms and supplies. If you do not have your group code, please contact our Group Sales Department at 910-485-4429, and we will be happy to assist you.

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Step 2: Create or Sign Into Your Account

Before accessing your group code, students must first sign in to their personal Castle Uniforms account.

• New Customers: Click Sign In and select Create Account. You will receive a verification email to create your password and activate your account.

• Returning Customers: Sign in using your existing email address and password.

• If you need assistance accessing your account, email sales@castleuniforms.com for support.

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Step 3: Place Your Order

Select the required items for your program and add them to your cart. Once you have reviewed your selections, proceed to checkout and enter your shipping and payment information.

After your order is submitted, you will receive an order confirmation email.

Congratulations! Your order has been successfully placed with Castle Uniforms.

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Third-Party Billing Information

If a third-party agency is paying for your uniform accessories or supplies:

1. Complete and submit your order online.

2. Email a copy of your order to your funding agency.

3. Email a copy of the order to groupsales@castleuniforms.com.

A $10 third-party billing processing fee will be added to your order. This fee helps offset administrative costs and allows us to continue providing affordable student pricing and exceptional customer service.

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Returns & Exchanges

To request a return or exchange:

• Complete the Castle Uniforms Return/Exchange Form.

• Email groupsales@castleuniforms.com within 5 days of receiving your order.

• Return merchandise to:

Castle Uniforms – Group Sales
1800 Skibo Road, Suite 228
Cross Creek Plaza
Fayetteville, NC 28303

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Return Guidelines

Items are not eligible for return or exchange if they have been:

• Customized with a logo

• Personalized or engraved

• Altered

• Washed or worn

Medical Supply Kits are non-returnable due to their customized contents.

All approved returns are subject to a $15 restocking fee.

If exchanging merchandise, include $12 for return shipping and processing of replacement items.

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Shoe Returns

Please ship shoes inside an additional shipping box or bag. Shoe boxes that have been taped, labeled, or used as the shipping container cannot be accepted for return.

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Order Accuracy

Please review your order carefully before submitting it.

While Castle Uniforms makes every effort to identify and correct order discrepancies, customers are responsible for verifying all sizes, colors, quantities, and selections before checkout.

Shipping charges on replacement or correction orders are non-refundable.

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Shipping Information

All Castle Uniforms online orders are shipped without a required signature upon delivery.

Once your package leaves our facility, responsibility for delivery transfers to the carrier (UPS, FedEx, USPS, etc.). If you have concerns about package security, please make arrangements with your carrier prior to delivery.

If an incorrect shipping address is provided:

• A $10 handling fee will apply.

• Additional carrier forwarding charges may apply.

• Customers are responsible for all reshipment costs resulting from an incorrect or outdated address.

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